Shipping and Delivery Policy

This policy explains how Lip Glow Supplies processes and delivers your orders.

Order processing

Orders are usually processed within 1 to 2 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.

Shipping costs

Shipping cost depends on your delivery location and the distance from our warehouse. The exact cost is calculated and shown at checkout before you pay.

Free shipping

Orders over $250 qualify for free shipping. The free shipping option is applied automatically at checkout when your order total reaches $250.

Delivery times

Delivery time depends on your location and the carrier. An estimated delivery time is shown at checkout. Please note that carriers may occasionally experience delays outside our control.

Order tracking

When your order ships, we send you an email with a tracking number and link so you can follow your parcel. You can also check your order status in your account.

Delivery address

Please make sure your delivery address is complete and correct. If you notice a mistake, contact us as soon as possible. Once an order has shipped we may not be able to change the address.

Damaged or missing parcels

If your parcel arrives damaged or does not arrive within the expected time, contact us at [email protected] with your order number and, where possible, photos of the damage. We will work with the carrier to resolve it.

International orders

For deliveries outside our home country, customs duties and import taxes may apply. These are set by the destination country and are the responsibility of the customer.