Refund and Returns Policy

We want you to love your order. If something is not right, this policy explains how returns and refunds work at Lip Glow Supplies.

Returns

You can return most items within 30 days of delivery. Items must be unused, in their original condition and packaging, and with proof of purchase.

Items that cannot be returned

For hygiene and safety reasons, some items cannot be returned once opened, such as personal care products, cosmetics and underwear. Gift cards and sale items marked as final sale are also not returnable.

How to start a return

1. Email [email protected] with your order number and the items you want to return.
2. We will reply with return instructions and the return address.
3. Pack the items securely and send them back. We recommend a trackable shipping service.

Refunds

Once we receive and inspect your return, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method, usually within 5 to 10 business days. Your bank may need a few extra days to show the refund.

Shipping costs

Original shipping costs are not refundable unless the item arrived damaged, faulty or incorrect. Return shipping costs are paid by the customer unless the return is due to our error.

Damaged, faulty or wrong items

If you receive a damaged, faulty or incorrect item, contact us within 7 days of delivery with your order number and photos. We will send a replacement or issue a full refund, including shipping costs.

Exchanges

If you would like a different size or color, the quickest way is to return the original item for a refund and place a new order.