Cancellation Policy

This policy explains how to cancel or change an order placed with Lip Glow Supplies.

Cancelling an order

You can cancel your order free of charge as long as it has not been shipped yet. To cancel, contact us as soon as possible at [email protected] with your order number.

Changing an order

If you need to change items, sizes or your delivery address, contact us before your order ships and we will do our best to update it.

Orders that have shipped

Once an order has been shipped it can no longer be cancelled. You can still return eligible items under our Refund and Returns Policy.

Refunds for cancelled orders

If your cancellation is accepted, we refund the full amount to your original payment method, usually within 5 to 10 business days.

Orders cancelled by us

We may cancel an order if a product is out of stock, if there is a pricing error or if we suspect fraud. If this happens, we will let you know and refund any payment in full.